Job review from Brian in Princeton, WV 24739 on 03/02/21
Paul and Randy were the best. However, Randy was fired after our job was complete. We think Randy got a raw deal. Also when Kevin came to look at completed job he said he would have given us the shelf too because of the mistake made by "whoever" not giving Randy a full description of the job. Kevin repeatedly asked if we paid Randy for the shelf. We made it clear to him that WE DID NOT GIVE Randy money or anything else for the shelf. I might add also that when Kevin came to do the measurements he offered us a free upgrade on the shower doors--which we turned down.
Each time we spoke with company representatives we were spoken to with respect and given information needed.
Paul was very nice and no pushy. He showed us samples and explained the process of the job thoroughly. Very nice representative for your company.
Randy did an excellent job. The problem that occurred was not his fault. He was not give the details of the job or contract stated. When we found the issue Randy showed us his directions and we showed him our paperwork. Then he contact his boss and the proper paperwork was sent to him.. then arrangements were made to correct our issue.
Randy cleaned up the work area at end of each day.
What type of work did you have done:
What made you choose our company:
We made some calls to area contractors but they were booked. Alford came up in a search and we were told you could have a sales person come to our home within a matter days.
Princeton, WV 24739
Tuesday, March 2nd