from customers I've helped!
"...I recommend your business to anyone who needs the services you provide."
Vicky D. of Dunbar, WV
As always your employee, Kevin Murphy, was very thorough and professional. It is good to have confidence in people who are responsible and knowlegdeable. I have also known Chris for several years. He has always been responsible and a hard worker. I recommend your business to anyone who needs the services you provide.
"What an amazin job, Chris! Clean mold free air is going to be such a blessing, that has been needed for many..."
Rhonda B. of Foster, WV
What an amazin job, Chris! Clean mold-free air is going to be such a blessing, that has been needed for many years! It has been a pleasure working with you, I can't tell you how much mom and I, and all of the family, have appreciated the professionalism that you and Alford Home Solutions has exibited while completing the crawl space encapsulation project. I sure hope that we have the occasion to refer your company to others in the future. If you keep a customer referral list for potential customers, please feel free to add my contact information to the list.
"I would like to thank you for standing by your warranty..."
Craig M. of Catlettsburg, KY
I would like to thank you for standing by your warranty on my piers that failed from the original job November 2016, causing more cracks to appear on my bricks and foundation of my home.
I was concerned when I called Alford's last September 2018, to find out that everyone that was involved in the original job were no longer employed with Alford's. No one could answer my questions regarding the records/data i.e. pier depth, pressures used, and proper placement. I was told there should have been records of my job, but none could be located.
Mr. Goodall came to my home from Alford's last September 2018 to see the issues going on from the orginal job, but my confidence in your company was not getting better after talking with him. He was nice, but very disorganized to say the least. I later realized that Mr. Goodall was no longer employed with Alford's when my calls were not getting returned by him.
It wasn't until Jason Meador was assigned to take care of the issues going on with my home did my confidence return with Alford's. Mr. Meador took the time to come out to my residence, listen to me and inspect the issues going on with my home where the original job was completed. He apologized for the issues I was having and assured me they would be taken care of. He was thorough taking many photographs and documenting the issues going on with my home. He agreed that there was definitely some issues going on with the orginal pier placement, including the piers possible failing. He advised me the piers/brackets on my home were not even used by Alford's anymore, and Alfords now used better piers/brackets with updated technology. I was very impressed with Mr. Meador on how he conducted himself and tackled my problem. I want to also thank you Sir for allowing Mr. Meador to have a structural engineer inspect my home last December 2018. I felt better with the structural engineer's input/report to help advise Alford's on what was going on with my home and the issues from the orginal job, including the proper repairs required to fix the problem. Mr. Meador assured me your best crew would take care of the job.
Donnie Hoffman arrived with his crew this past week on February 6th and had the warranty work completed on the 7th. I want to let you know that Mr. Hoffman and his crew were outstanding to deal with. Mr. Hoffman answered all my questions and took the time to explain everything his crew was doing to fix the problem. Mr. Hoffman could tell the original piers failed and installed 5 new piers with the better/updated bracket technology. Mr. Hoffman assured me this would take care of my problem. I felt very good and confident after Mr. Hoffman left. I was experiencing a lot of anxiety and constantly worried about my home until Mr. Meador and Mr. Hoffman became involved. I realize you have had some issues with personnel in your company, which I am sure has been very aggravating. These men involved in my warranty job are assets to Alford's and restored my confidence in your company.
Again, I want to thank you for taking care of my issues with my home and honoring your warranty. I recently retired from the Kentucky State Police after 21 years of service. I have lived in my home since 2001. I love my home Sir. It has always been my safe haven and happy place to relax from all the stress from my job. Now that I am retired, I can even enjoy it more. I prided and dedicated myself on taking care of people and their problems in my career of being a Trooper. It is nice being taken care of in return by your company.
I know a lot of people in the Tri-state from being a Trooper all these years. I will definitely recommend your company from how it conducted itself with my home issues, which is why I chose your company in the first place after researching it.
"I have been in contact with many people from Alford Home Solutions including Chris Alfrod and office staff..."
Susan G. of South Charleston, WV
I have been in contact with many people from Alford Home Solutions including Chris Alfrod and office staff especially Stefany Vannatter and everyone has been professional, knowledgeable, friendly, concerned with giving the best product and service and respectful of my home and myself. Dennis has been an excellent job Foreman-professional, informative, respectful of my house and myself as well as his crew. I've probably had at least 10 people from Alford Home Solutions in my house on this project and all have been informative, professional, and respectful.
South Charleston, WV
Chris Alford from Alford Home Solutions
Hometown: Hurricane, West Virginia
Chris is a third generation business owner. Growing up in and around the business has provided Chris the opportunity to work in every position in the company.
Chris would ride on sales calls with his father-(Tony) during the summers as a youth, which allowed him to hear how his father interacted with customers. As Chris got older those summers were spent working in and around homes helping correct termite and pest problems. Chris worked his way through the ranks of the company from technician to sales to management and now oversees the day to day operations of the entire company.
Becoming a certified Pesticide applicator was only the beginning for Chris. He now holds Pescticide Applicator licenses in WV, KY, and Ohio and is a active board member on the West Virginia Pest Control Operators Association. He is also a General Contractor, Certified Lead Paint Renovator, BPI Building analyst, BPI Envelope Professional, and has also been awarded a skill set in weatherization from a Kanawha Valley Community & Technical College. He is convinced that if we approach the house as a system that it will not only contribute to the longevity of the home but also to the health of its occupants.
Chris has worked hard over the last 12 years to continue to add construction related service to the company menu. The newest addition to the Alford family is Total Basement Finishing or TBF. TBF is a great way to offer customers the ability to add additional space to their home using products that will stand the test of time (and moisture).
Chris has been thoroughly trained and has earned the highly esteemed title “System Design Specialist” through the Total Basement Finishing International Finishing Network.
Alford Home Solutions is the regional dealer for the Total Basement Finishing International Finishing Network, a group of over 300 of the best basement finishing contractors in the world, who have exclusive access to patented products, comprehensive training and support through the international company.
Chris enjoys meeting with homeowners and helping them solve problems. From pest problems to moisture problems to needing additional space, he can help. Chris enjoys spending time with his beautiful wife, 2 boys and his church family.
Hobbies - Big sports fan; Basketball, Baseball, Football & Golf
Videos from projects I was involved with:
Crawlspace Encapsulation- Alford Ask The...
Owner, Chris Alford, explains our services.Including concrete lifting, crawlspace encapsulation, basement...
Company news I'd like to share with you: